Six Sigma

This scenario is one that could have several different factors that can be adjusted to help prevent or create certain outcomes. For that reason it is important to look at the possible factors or methods to resolve the problem and see what will work best for the company. In this scenario the company has implemented a new strategy to help on the return on investment (ROI), but in the process has made the production process slow and filled with errors. We know that the issue is not having the resources in a timely manner and that is delaying the production, so if we look at possibilities of change in the process we can find a way to help resolve this delay. Naturally things like training or improved shipping from the supplier would affect this as well, but for this scenario we will say that those are optimal to this case.

The Prioritization Matrix is very helpful to determine what is important and what solution shows to have the best rating to achieve a desired outcome (Donelam. K & Dowling. M.). The company is trying to increase the ROI and for that reason I have included three cost categories as these will naturally effect the ROI. The most important things in this prioritization are the defects made and the salvage cost as both will strongly impact the company between scrapping products that made no revenue and losing business with unhappy customers. Based on the proposed plans it is determined that if the Just in Time approach was utilized while increasing workers it would provide the best outcome for the company. To best illustrate this I have created a very basic flow chart or Process Decision Program Chart. This chart outlines the steps in a process much like a flowchart, but it also includes the issue or issues and the step taken to avoid that problem (Nancy Tague. 2004). While it is in no way shape or form the only way that this chart could have turned out, it is this way because I based it on the best outcome that I got from doing the prioritization matrix and seeing what option had the lowest score in this case that is the best outcome.


Charts are attached below.

Six Sigma






Donelam. K & Dowling. M. Quality Management & Planning. Retrieved from

Nancy Tague. The Quality Tool Box. 2004. Retrieved from





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